One of the most common questions we get is if the service plan is automatically included. If we look at the basics from our company, there were over 6000 copiers sold in all of our branches, and 99% of them DID include a service plan. One thing to note, though they were included, they were not free.
What is included in a service plan?
Knowing your quote covers service, there are some basics of a service plan you’ll want to know which we will cover here.
What is generally covered:
- Toner cartridges
- Drums (Also called OPC drums)
- Waste Containers
- Ozone Filters
- Travel Time
What is generally NOT covered:
- Acts of God
- Computer Networking (Unless you are also on a managed IT plan)
We love to help clients get the best service, and besides the copier, service is a critical piece of what you will need to have the best copier experience possible.
Then you also have the time to respond and time to resolve.
Most companies will shoot for responding within 2 hours and resolving within 2 days. Of course most should get resolved faster than 2 days. It can take longer if you happen to be in a super remote part of the USA.
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